OUR SERVICES
WHAT TO EXPECT
OUR SERVICES
WHAT TO EXPECT
Once you have scheduled your repair with PatchMaster, please take a moment to review the information on this page to help ensure a seamless and exceptional experience with our team.
If you anticipate any challenges or have concerns regarding the items listed below, kindly discuss them with your PatchMaster Drywall Repair Specialist ahead of their visit.
HERE IS WHAT YOU CAN EXPECT
ON YOUR NEXT PATCH
PARKING
For maximum efficiency, please allow us to park as close to the entrance as possible. If there are any parking restrictions, let us know in advance.
ACCESS
To complete the repairs, we need full access to the area. Please move all belongings and furnishings before we begin work.
ELECTRIC & WATER
We will need access to power for our tools and fans. We will also need access to water (exterior sources or washroom). If there are limits, let us know.
BEFORE WE BEGIN
MOLD & WATER DAMAGE
Please ensure that the patch area is completely dry before we begin. Address any sources of moisture ahead of our arrival. If the area is not dry when we arrive, we won’t be able to complete the job.*
QUOTE
If there are any discrepancies between what we quoted and what we find on site, we will update the quote and review it with you. We’ll proceed with the work only after receiving your approval.
* Additional fees may be incurred if we must reschedule or make other accommodations due to lack of access to the work area, or if the area has the presence of mold or moisture. Mold-resistant products are available if desired.
ON THE JOB
DEBRIS
All debris will be placed in garbage bags for your disposal, unless you’ve requested different arrangements.
DUST
PatchMaster will work to minimize dust by using dust-extracting tools, advanced containment tools, and proper area preparation.
FACILITIES
Please provide access to bathrooms. We will use your guest bath unless you direct us otherwise.
JOB TIME
Drying times can vary, so you might need to schedule another appointment to complete the job. Please keep fans, heaters, or blowers on as instructed by your PatchMaster technician, which may be overnight.
AFTER THE PATCH
REVIEW
Your satisfaction is our number one priority, your feedback helps us to improve our service. We will forward you a request for a quick review and appreciate you taking the item to respond. Look for our review request in your email inbox once the job is done.
GENERAL INFO
PAINTING
Painting services may include paint-matching, corner-to-corner painting, or whole-room painting, depending on your location. Please note that paint colors may vary due to factors like the age of the paint, fading, or paint type.
TEXTURE
Texture matching is an art, not a science. While PatchMaster excels at matching even the most complex textures, if your needs exceed our skill set, we will inform you. We will only take on jobs that we can complete to your satisfaction.
